Refund and Returns Policy – Aceultra.org

At Aceultra.org, customer satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. However, we understand that there may be instances where you need to return or request a refund. This policy outlines the terms and conditions regarding returns, exchanges, and refunds to provide you with a smooth shopping experience.

Eligibility for Returns and Refunds

We accept returns and refunds under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • Items that are damaged due to transit or manufacturing defects are eligible for a replacement or refund.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us – Send an email to our customer support team at Info@aceultra.org with your order number, product details, and reason for return.
  2. Wait for Approval – Our team will review your request and provide return instructions if eligible.
  3. Ship the Product – Pack the item securely and send it back to the address provided by our support team.
  4. Receive Your Refund/Exchange – Once we receive and inspect the item, we will process your refund or replacement within 5-7 business days.

Refund Process

  • Approved refunds will be issued via the original payment method.
  • Refund processing times may vary based on your payment provider.
  • If your refund has not been received after 7 business days, please contact your bank or payment provider.

Exchanges

  • If you received a damaged or incorrect item, we offer free exchanges.
  • To request an exchange, follow the return process and specify that you would like a replacement.
  • Exchanges are subject to stock availability.

Non-Refundable Items

  • Gift cards
  • Perishable items
  • Digital/downloadable products
  • Items that have been used, damaged, or altered after delivery

Late or Missing Refunds

If you have not received your refund yet, follow these steps:

  1. Check your bank account for any pending transactions.
  2. Contact your payment provider as it may take time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, contact us at Info@aceultra.org.

Contact Us

For any questions regarding our Refund and Returns Policy, feel free to reach out to our support team: 📧 Email: Info@aceultra.org
🕒 Support Hours: Monday – Friday, 9 AM – 5 PM (EST)

Thank you for shopping with Aceultra.org! We appreciate your trust and support.